Care at Strapi means treating people with respect, acting with empathy and integrity, and creating an environment where everyone feels supported, challenged, and able to contribute.
Care does not mean avoiding difficult conversations or lowering expectations — it means approaching them with respect, clarity, and responsibility.
- 1. Respect & Inclusion
- 2. Empathy & Thoughtfulness
- 3. Integrity & Accountability
- 4. Supporting each other
- 5. Constructive feedback & Radical candor
- 6. Healthy disagreement & Psychological safety
- 7. Care beyond Strapi
- 8. Well-being & Sustainable work
1. Respect & Inclusion
We treat everyone with dignity and actively create space for diverse perspectives.
What it looks like:
- Treating others with respect, regardless of role, background, or opinion
- Creating space for different voices and perspectives
- Avoiding language that is dismissive, inflammatory, or absolute
- Being mindful of how our words may be perceived in a diverse environment
- Avoiding comments that could be discriminatory, offensive, or exclusionary
- Handling sensitive feedback or concerns in private, rather than in group settings
Example:
In a discussion, a team member ensures others have space to contribute and adjusts their communication to include different perspectives.
2. Empathy & Thoughtfulness
We approach people and situations with curiosity, humility, and awareness of impact.
What it looks like:
- Listening to understand, not just to respond
- Assuming good intent and staying open to being wrong
- Approaching conversations with curiosity rather than judgment
- Considering the impact of our actions on teammates, customers, and the broader community before acting
Example:
Instead of reacting quickly in a disagreement, a team member asks clarifying questions to better understand the other perspective.
3. Integrity & Accountability
We do the right thing, take responsibility for our actions, and address issues directly and respectfully.
What it looks like:
- Acting with honesty and transparency
- Taking responsibility for mistakes and addressing them openly
- Holding yourself and others accountable in a respectful and direct way
- Prioritizing what is best for the team and company, even when it requires difficult conversations or decisions
Example:
A team member acknowledges a mistake early, communicates it clearly, and works on a solution instead of deflecting responsibility.
4. Supporting each other
We help each other succeed and take responsibility for the team, not just individual outcomes.
What it looks like:
- Offering help proactively, not only when asked
- Supporting teammates when they are blocked or under pressure
- Sharing knowledge and contributing to others’ success
- Being attentive to signs of overload or burnout in others and offering support
Example:
A team member notices a colleague struggling with a task and offers support or shares a helpful approach without being asked.
5. Constructive feedback & Radical candor
We care enough to be honest, and we are respectful enough to do it well. We handle difficult topics directly, thoughtfully, responsibly, and in the right moment.
What it looks like:
- Giving feedback early, directly, and kindly
- Making feedback clear, specific, and actionable
- Sharing feedback directly with the person, not around them
- Receiving feedback with openness and curiosity, not defensiveness
- Addressing challenges openly and in a timely manner
- Separating people from their work—questioning ideas, not individuals
- Focusing on solutions rather than blame
Example:
A team member shares direct feedback on a project, highlighting what could be improved and suggesting concrete next steps, while maintaining respect and trust.
6. Healthy disagreement & Psychological safety
We create an environment where people can challenge ideas openly, without fear of retaliation.
What it looks like:
- Encouraging open dialogue and different perspectives
- Expressing disagreement respectfully
- Keeping discussions focused on ideas, not individuals
- Avoiding escalation into personal or emotional conflict
Example:
During a meeting, a team member challenges a proposal with a different perspective, while acknowledging the work behind it and focusing on improving the outcome.
7. Care beyond Strapi
We extend the same level of care to our users, customers, and partners.
What it looks like:
- Treating users, customers, and partners with respect and empathy
- Communicating externally in a way that reflects how we work internally
- Considering the impact of our decisions beyond internal teams
- Acting as responsible contributors to the broader ecosystem
Example:
A support interaction goes beyond solving the issue and ensures the customer fully understands the solution and feels supported.
8. Well-being & Sustainable work
We care about building an environment where people can do their best work without burning out. Sustainable performance matters more than short-term intensity.
What it looks like:
- Taking care of your own well-being and respecting your limits
- Managing your time and focus in a way that works for you and your team
- Disconnecting from work and respecting others’ time
- Using available benefits and support systems when needed
- Being mindful of workload—your own and others
- Raising concerns early when the workload or pressure becomes unsustainable
- Supporting a culture where rest, recovery, and balance are respected—not seen as a lack of commitment
Example:
A team member flags early that their workload is becoming unsustainable and works with their manager to adjust priorities, rather than pushing through and burning out.